Systems Support Assistant

JOB TITLE: Systems Support Assistant


LOCATION: Sandhurst, Berkshire

SALARY: to £25,000 per annum




Are you looking for more than just a job?    Do you want to be part of an exceptional team working for a unique and inspiring purpose?  Do you want to help create a legacy in the communities that we work in?

Working for a highly entrepreneurial business, where the two Founders have a very clear ambition and vision to “Positively impact the future prospects of one million children and young people”.  SCL Education Group is one of the UK’s largest providers of education and skills training within the sports and leisure sector.  Our delivery ranges from inspirational sports education and holiday clubs for school children, to providing further education to young people in our sporting academies and Foundation Degree courses for higher education students.   We are an enthusiastic and motivated team who love coming to work knowing that we are helping to make a positive impact on children and young peoples’ lives.

We are now entering into the next exciting phase of our journey and are looking for an outstanding Systems Support Assistant to join our team and help us achieve our vision.


This is a great opportunity for a Systems Support Assistant to join SCL at a time of rapid growth and expansion. As the Systems Support Assistant, you will be at the forefront of all the systems innovation in SCL, ensuring all systems and development supports the business needs.

You will be the first line of contact providing first line technical support on all internal systems, ensuring the effective operation and maintenance of systems software. The Systems Support Assistant will work closing with the Systems Administrator to ensure that the systems are reviewed on a regular basis, ensuring efficient operations and processes.


  • Provide first line technical support for all system errors and issues raised by staff, taking ownership and escalating to the relevant departments and third party providers when required.
  • Liaise with internal Customers to resolve log in issues and raise with 3rd party providers if required.
  • To liaise with the System Administrator for system health checks.
  • To develop and deliver training on all Company systems, including the development of a User Guide for both internal and external users.
  • Provide support and guidance on all Company systems.
  • Assist with the processing and set-up of company equipment.
  • Undertake any other role that may fall under the System Support Assistants role, including but not limited to infrastructure issues.


  • Hold a HND or equivalent in an IT related subject
  • Good knowledge of IT processes and systems
  • Working knowledge of Office 365 and particularly SharePoint
  • Understanding of how systems support the business


  • You are enthusiastic
  • You will always go the extra mile
  • You have a “make it happen” attitude
  • You deliver on your promises
  • You are a positive role model
  • You always place the customer at the heart of everything you do
  • You realise by working as team we are stronger together
  • You have the ability to communicate and influence at all levels


  • Attractive benefits for you and your family - We offer Life Assurance, Income Protection and reimbursement for dental, optical and alternative health therapies to all of our staff
  • An exciting and rewarding employee recognition scheme - We make sure excellence is recognised and give our stars a very special VIP experience at our annual awards
  • Outstanding internal promotion prospects
  • Investment and Training - We are dedicated to developing you to reach your potential
  • Companywide Socials - A chance for the entire company to get together
  • Excellent Staff discounts on SCL services - Opportunity to save on childcare costs at SCL provisions
  • Childcare vouchers - Opportunity to make tax savings when purchasing childcare vouchers

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  • SCL is an employer partner of the Chartered Institute for the Management of Sport and Physical Activity.

  • SCL are pleased to announce that they are Finalists for the Apprenticeship Provider of the Year!

  • SCL are an Ofsted registered Childcare provider.

  • SCL have partnered with De Montfort University to launch a Sports Coaching Degree programme,

  • The Flame Awards are the largest celebration of innovation and excellence from across the sector.

  • SCL are strategic partners with UKactive.

  • EU EFS

  • Matrix

  • Traineeships are a stepping stone to future success for young people, businesses and the wider economy.

  • Our Saturday Soccer Coaches are FA qualified, Level 2 and above

  • SCL's School Sport Apprenticeship programme has been designed specifically to give those wanting a career in coaching and physical education the skills, knowledge and qualifications to help make it happen.

  • SCL were awarded an Ofsted outstanding in 2015 for their Holiday Activities.