When you book with us, we want you to be completely satisfied with the service we offer. Below are the booking terms and conditions, which let you know what to expect from us and what we expect from you.
What we offer
SCL offer different programs, including, but not limited to, Breakfast Clubs, After School Extra-Curricular Clubs, After School Care Clubs, Saturday Soccer Club, Holiday Activities, In-set day childcare and Soccer Camp (together or separately we refer to these as the ‘SCL Programme’). More detail about the services we offer and our current prices can be found on the relevant booking forms or online - (www.wearescl.co.uk) or at our venues.
Please note that not every activity pictured in our literature or on the website is available at every venue so please check venue-specific details using the SCL website to find what’s available and where.
Bookings are subject to availability and accepted on a first-come, first-served basis. To secure a place all bookings must be made online. All prices are correct at the time of printing of any hard copy material or uploading such material online. SCL reserve the right to change prices or conditions at any time prior to the start of the SCL Programme. We shall let you know as soon as we can if there is any change to the booking information and if you aren’t happy with the change, then you can cancel the booking without charge or accept the changes, which ever you prefer.
Any bookings received without full payment (childcare vouchers or school invoice) will not be confirmed until payment is received in full. We don’t accept telephone bookings or hold places open so please complete the booking online for the chosen activity. While we will do what we can to give your child a place on the SCL Programme that you choose, on the date you choose, we can’t guarantee the place until we receive confirmation of your booking online.
Please check any booking confirmation that you receive carefully to ensure the dates, location and personal details are correct and as expected – please inform us as soon as possible with any discrepancies and at least  days before the SCL Programme.
All places on the SCL Programmes need to be booked in advance online to ensure correct staff-to-children ratios are met. Registration on the day may be accepted depending on the availability of places, but we cannot guarantee a place unless a booking has been successfully made online. Please have alternative arrangements in case we don’t have any places left on that day.
You can pay by credit or debit cards and for our Holiday Activities, After School Care Clubs and selected Breakfast Clubs only, childcare vouchers can be accepted.
If you are using childcare vouchers for Holiday Activities please contact your childcare voucher provider and quote SCL's individual reference number which can be found at http://wearescl.co.uk/childcare-vouchers to authorise the payment. SCL are unable to do this on your behalf; therefore, this is your responsibility. All childcare voucher payments must be released within 24 hours of making the booking.
If the bank returns payment, then any bank charges incurred by SCL as a result of returned payments must be paid in full by you, in addition to the original booking fee.
SCL does not accept any liability for bank charges you may incur, or if childcare vouchers are not authorised for payment. In all cases, the responsibility rests firmly with you to ensure all payments are valid at the time of booking and please remember that your child’s place is only confirmed when payment is cleared and received by us.
Changes to your booking
You can ask SCL to make changes to your booking provided you request them via email to email@example.com. While we shall do our best to accommodate changes, we cannot guarantee that we can make them. Where changes affect the prices charged, we shall request the balance from you to confirm the revised booking.
SCL can make changes to your booking at any time, with reasonable notice. If the changes do not suit you we shall offer another place on the same or similar SCL Programme or a credit note.
Change and Cancellation by SCL
Should SCL need to cancel a SCL Programme, for any reason within our control, we shall do so with as much notice as possible and you will be offered a full refund or a place on the same or similar SCL Programme at a later date.
In the event of unsuitable weather or other circumstances beyond our control SCL Programmes are subject to change. In the unlikely case that we are unable to run the SCL Programme due to adverse weather conditions or other circumstance beyond our control (a force majeure event) we will provide a credit note within seven (7) business days that can be used to book a SCL Programme on another day and within six (6) months of issue.
If customers are unable to attend a SCL Programme during adverse weather conditions, or other force majeure event, but the club is open, no refund or credit will be applicable.
Cancellation and Refund Policy
Except as noted above and next, SCL does not issue refunds for any reason, including non-attendance. For Holiday Activities only, a credit note may be issued in the event of injury or illness of a child booked into the SCL Programme, subject to SCL receiving written notice of non-attendance 24 hours after the start of affected day or the SCL Programme. Unless we agree otherwise, you waive your right to a credit if you only give us verbal notice, or written notice is received more than 24 hours after the start of the affected day. A medical certificate may be required.
SCL are unable to issue credit notes or refunds due to a venue we use for any of the SCL Programmes closing, a school closure or cancellation of any session by the school that affects the After School (Care) Clubs or Breakfast Clubs. The only exception will be where the school cancels In-set day childcare. If this happens we shall give you a credit note that can be used on another day.
Children cannot attend if they are sick (including vomiting, diarrhoea, conjunctivitis and head lice) all children who are ill or infectious are to be kept at home during their illness and for 48 hours after the last symptom occurs. SCL is not responsible for injury occurring as a result of a pre-existing medical condition. Medicines only administered if written consent given by parent.
Where a child falls ill during the day, and we think it necessary, their parent/guardian shall be called to take the child home and you agree to collect your child without delay.
We ask all parents/guardians to ensure children arrive on time, and no earlier than 15 minutes before the designated start time for the day/session or the relevant SCL Programme. We are unable to take responsibility for children who arrive earlier. Being late affects the other children and the plan for the day, so children who arrive late for a day/session and may be refused permission to participate at the discretion of the venue, and in this event, no credit note shall be given.
We also ask all parents/guardians to arrive at least five minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of the SCL Programme detailing suitable alternative arrangements.
Late Collection Fee
SCL reserves the right to charge additional fees for late collection of children and this fee will apply to every SCL Programme, except the Breakfast Club, at a rate of £5.00 per child for every period of 15 minutes or part minutes that elapses after the appointed collection time and shall be advised by SCL on collection of children and is payable immediately, or shall be notified to you and collected from your account.
Behavioural Standards and Exclusion
SCL expects all children to behave at all times in a manner that is acceptable to both fellow children and SCL staff.
SCL reserves the right to exclude a child from the SCL Programme where he/she fails to maintain the required behavioural standard. Such failure shall include, but not be limited to, bad behaviour, racial, sexual, verbal or physical bullying of a fellow child or member of staff. Transportation of the affected participant(s) home will be the responsibility of the parent/guardian, and no refund or credit will be issued.
Health and Safety
It is your responsibility to inform us at the time of booking of any pre-existing medical, physical or behavioural conditions, or medication requirements of any child, so that we can make provision for the child’s specific needs. If this information is not provided, we reserve the right to exclude the child.
First Aid will be administered to children in the event of an accident while under our care. If the accident is serious, we may need to call the emergency services. We have comprehensive policy and procedures for major accidents that all our staff are trained on, specifically please note:
- EpiPen Guidelines
SCL staff are not qualified to administer EpiPens (an emergency treatment of anaphylaxis). However, they are permitted to do so if we receive a letter containing written permission from the parent/guardian. The parent/guardian must state in the letter that permission is given to administer the EpiPen but that they fully understand that staff may not be qualified to do so and that they (the parent/guardian) accept full responsibility.
- Medical Conditions and Allergies
The parent/guardian must state on their child’s details page if there are any medical conditions, allergies or any relevant background information that SCL staff may need to be aware of while their child is attending a SCL Programme. We would ask parents to contact SCL in advance to discuss any individual requirements.
The parent/guardian must give written consent for the administration by SCL staff of prescribed medication and complete a SCL medication form.
- Emergency First Aid
The parent/guardian gives consent for SCL to administer emergency first aid and see professional medical help where necessary.
SCL staff have a duty to act if they suspect a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Safeguarding Children Policy as detailed in our policies and procedures.
SCL is an equal opportunities employer and welcomes all children, regardless of their gender, ability, race or religion. Each child attending a SCL Programme is of equal value and is entitled to equal access of opportunity. We operate a zero tolerance policy on discrimination or bullying of any kind.
Please ensure children do not bring valuable toys or belongings when attending SCL Programmes. Mobile phones and other electrical devices are not permitted at our venues. SCL cannot accept liability for lost, stolen or damaged items. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the SCL office for a period of three weeks after the end of the SCL Programme. If items are still unclaimed after this period, SCL will distribute them to local charities.
From time to time we take photographs at our SCL Programmes that may be used for marketing and promotional purposes. If you would rather your child was not included in any photographs, we must be informed in writing either at the time of booking by selecting to opt out of this option or in writing before the start of the SCL Programme.
SCL does not accept liability for loss or damage to property, sickness, personal injury or death of any participants unless directly caused by the proven negligence of the company or its servants. Where incorrect or misleading information is provided on the booking form, whether medical or otherwise SCL are under no liability whatsoever in respect of personal injuries or otherwise. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any SCL Programme and neither SCL nor the organisers providing the facility or their servants shall be liable for direct or indirect losses if SCL, a venue or facility we use closes.
Our Public Liability Insurance covers all children under our care.
Mobile Phones and Electronic Devices
Mobile phones and other electronic devices (e.g. IPADS, Nintendo DS) are prohibited on our SCL Programmes and at our venues. If you wish for your child to carry a mobile phone and they are seen using it then the site manager will confiscate it until the end of that day. SCL will not take any responsibility for the damage or loss of any electronic devices that are brought onto SCL Programme.
Policies and Procedures
SCL Programme policies and procedures will be available to view at the registration desk of holiday activity venue and available from head office upon request, venue details can be found on http://wearescl.co.uk/holiday-activities.
We will use your details to contact you via email/mail or text with future information about our services. You may opt out of our mailing list when booking or afterwards at any stage. SCL is registered under the Data Protection Act.
Staff have DBS (formally CRB) checks in place, however, in the unlikely event of any incorrect information provided by the staff when completing the DBS we cannot be held responsible.
Now we have set out what you can expect from us, and us from you, SCL is fully committed to delivering the highest standards of teaching, coaching and childcare to the community. We aim to ensure every child has a fantastic experience of any SCL Programme and they cannot wait to come back. If you, or your child, are not entirely satisfied with the service we provide, we would like to hear about it. If we are aware of any problem while your child is still attending a SCL Programme, we can aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously and in the strictest confidence.
In the first instance, the complaint should be made to the site leader or SCL Programme tutor, who will look into the matter. If you feel the response to the complaint is not acceptable or you would like to take the grievance further, the complaint should be made in writing and addressed to: The Operations Director, SCL, Unit 7, Lakeside Business Park, Sandhurst, Berkshire GU47 9DN. or sent via; firstname.lastname@example.org, or, if a sensitive issue by calling SCL Head Office on 0345 644 5747 and we shall advise accordingly.
Changes of Terms and Conditions
Terms and Conditions are correct at the time of publication/issue and are subject to change without prior notice.